For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Standard Shipping Items If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours.
If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you. Return Policy takes great pride in the products we sell and it is important to us that you are happy with your purchase. You will receive an email confirming cancellation of your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order the order but will charge your credit card the delivery fees. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If the product has already shipped, you may return it under our Return Policy.įor In-Home Delivery orders, you can cancel the order simply by calling Customer Care. You will receive an email confirming the canceled order or items, of a canceled order. For Standard Shipping, please call Customer Care. The sooner we receive a request, the faster we can revise your order. To change or cancel an order, please follow the steps listed below. Change or Cancellation As soon as your order is placed, our fulfillment process goes into motion. Items that are refused will be covered by our Return Policy. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. All damaged products must be reported within 72 hours of delivery. Delivery of Your Purchase For a damage issue with a Standard Shipping, call Customer Care for parts and service. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Consequently, delivery fees and services may vary market to market. In-Home Delivery Fees In-Home Delivery fees are established by the team delivering your order. Standard Shipping and Handling Fees All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.ĭistance in Kilometers from your nearest store If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives.
We request a 48-hour notice if you want to reschedule or cancel delivery. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. Please arrange for an adult to be present when the truck arrives. Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. will deliver larger items one of two ways: directly from an independently owned and operated store (depending on the store proximity to the final destination) or via our shipping service. You’ll receive notification as soon as the order ships. Standard Shipping – We ship smaller, lighter items via courier or mail. Delivery Methods The size and weight of your online purchase are factors that help us determine the most efficient delivery method. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. Sales Tax All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
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At checkout, we authorize the credit card for the full amount, including taxes. Your credit card is processed in two steps. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. We accept Visa® and MasterCard® credit cards. For changes after an order has been placed, please call Customer Care. You’ll receive notification immediately after the order is confirmed and when it ships. Placing an Order Shop 24 hours a day, 7 days a week at our online showroom.
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